Membership Terms and Conditions

Effective Date: 1st October 2026

Centre of Excellence: The Culture Space

This Membership Agreement (“Agreement”) outlines the terms and conditions governing your membership with Chameleon Compliance Ltd t/a The Culture Space (“The Culture Space”). By purchasing a membership and accessing the services provided, you agree to comply with this Agreement. Please read these terms and conditions carefully before proceeding with your membership.

  1. Membership Overview
    1. Membership Type: Your membership provides access to The Culture Space’s resources, educational materials, events and other benefits outlined in this Agreement.
    2. Location: The Culture Space is based in the UK via online professional development sessions, meetings and events. Certain events, workshops or meetings may take place in-person within the UK or other specified locations.
  2. Membership Eligibility
    1. Eligibility Criteria: To become a member of The Culture Space, you must be at least 18 years old and possess the legal capacity to enter into this Agreement. All members must be senior managers (SMF roleholders) under the Senior Managers and Certification Regime (SMCR).
    2. Approval of membership: Membership is subject to approval by The Culture Space.
    3. Application Process: Your membership becomes effective upon approval of your application and receipt of the applicable membership fee. The Culture Space reserves the right to accept or reject any application at its discretion.
  3. Membership Fees and Payment
    1. Membership Fees: Membership fees are payable during the registration process. These fees must be paid upfront by subscription on an annual basis and are subject to change with prior notice.
    2. Payment Terms: Payments must be made via BACS upon receipt of invoice. You may contact info@theculturespace.co.uk if you wish to make alternative payment arrangements. Members will have access to The Culture Space once payment has been received.
    3. Cancellations And Refunds: You may cancel at any time by notifying us at info@theculturespace.co.uk. Refunds for cancelled memberships will not be provided, although memberships operate on a floating basis within the same 12-month period.
    4. Termination Of Membership: If you cease to hold a senior manager role under the SMCR, your membership will be terminated. No refund will be provided for the remainder of the subscription period, although memberships operate on a floating basis within the same 12-month period.
  4. Membership Benefits
    1. Access To Online Resources: As a member, you will receive access to a range of resources, including educational materials, research, best practice and tools related to your role as a senior manager under the SMCR.
    2. Online And Face To Face Learning Events: You will have access to online or in-person training events, seminars and Insights Clinics organised by The Culture Space. The topics, speakers and timings of learning events are published in advance in good faith. However, The Culture Space reserves the right to amend, substitute or cancel any part of the advertised programme at its discretion. Where possible, members will be notified of any significant changes in advance.
    3. Insights Clinics: All participants agree to attend on a ‘Chatham House’ basis.
    4. Access To Further SMF Training And Executive Coaching: Services provided which constitute ‘additional support’ will incur a fee which will be agreed between the Culture Space and the member prior to commencement.
    5. Changes To Benefits: Benefits may change at any time and you will be notified of these changes in advance.
    6. Content Use: The content and materials made available through the Platform, including videos, articles, research and tools, are for personal use only. You may not copy, distribute, or commercially exploit any content without prior written consent from The Culture Space or the respective content provider.
    7. Third Party Services: Certain services or content provided may be delivered by third parties. The Culture Space will not be held responsible for the performance, reliability or security of third-party services.
  5. Membership Obligations
    1. Code Of Conduct: Members must adhere to The Culture Space’s Code of Conduct, which promotes respectful, inclusive and professional behaviour during all online and face to face interactions.
    2. Prohibited Activities: As a member, you agree not to engage in any activities that could harm The Culture Space or its members, including but not limited to:
      Misusing or misrepresenting your membership status
      Sharing login credentials with others
      Harassing or abusing other members or representatives of The Culture Space
      Violating the intellectual property rights of The Culture Space or third parties
    3. Compliance With Laws: You must comply with all applicable laws, regulations, and industry standards in your use of The Culture Space’s activities.
    4. Contact Details: You will ensure that your contact details remain current and you will update The Culture Space in the event of any changes.
    5. Change To Your Role:  You will inform us if your role changes in a way that means you no longer hold a senior management role under the SMCR within the same authorised and regulated firm.
  6. Privacy And Data Protection
    1. Data Collection And Use: Your personal data is collected and processed in accordance with the Culture Space’s Privacy Policy. This is located within The Culture Space website footer.
    2. Data Sharing With Third Parties: By becoming a member, you consent to the sharing of your personal data with third party providers, as necessary to provide you with access to relevant, related services. You are encouraged to review the Privacy Policy for further information on how your data is managed.
    3. Data Subject Rights: Under applicable data protection laws, including GDPR, you have the right to access, correct or delete your personal data. Please refer to the Privacy Policy for more information on how to exercise these rights.
  7. Termination And Cancellation
    1. Cancellation: You may cancel your membership at any time by providing written notice to The Culture Space at info@theculturespace.co.uk. Cancellations will take effect at the end of the current subscription period.
    2. Termination By The Culture Space: The Culture Space reserves the right to terminate your membership at any time, with or without cause, by providing notice to you. In the event of termination for cause (e.g., violation of this Agreement or the Code of Conduct), no refund will be provided.
    3. Effect Of Termination: Upon termination or cancellation of your membership, your access to The Culture Space services and all associated benefits will cease. Any outstanding obligations, including payment of fees, must be fulfilled before termination takes effect.
  8. Limitation of Liability
    1. No Warranties: The Culture Space is provided on an “as-is” and “as-available” basis. The Culture Space and associated third parties make no warranties, express or implied, regarding the performance, accuracy or availability of any services offered via The Culture Space.
    2. Limitation Of Liability: To the maximum extent permitted by law, The Culture Space and third party providers shall not be liable for any indirect, incidental or consequential damages arising from your membership, including but not limited to loss of data, business interruption, or personal injury
  9. Intellectual Property
    1. Ownership: All intellectual property rights, The Culture Space’s content and related materials are owned by The Culture Space. These rights are protected under copyright, trademark and other intellectual property laws.
    2. License To Use: As a member, you are granted a limited, non-transferable, non-exclusive license to use the content provided through by The Culture Space for personal purposes. You may not reproduce, distribute or create derivative works from the content without prior written consent from the rights holder.
  10. Dispute Resolution
    1. Governing Law: This Agreement is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to this Agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.
    2. Alternative Dispute Resolution: In the event of a dispute, you agree to first attempt to resolve the issue through good faith negotiations with The Culture Space. If the dispute cannot be resolved informally, it may be submitted to mediation or arbitration, as agreed upon by both parties.
  11. Changes To This Agreement
    1. Amendments: The Culture Space reserves the right to amend this Agreement at any time. Any changes will be communicated to members via email and will take effect upon posting. Your continued use of The Culture Space services after the changes have been made constitutes your acceptance of the revised Agreement.
  12. Contact Information
    If you have any questions or concerns regarding this Agreement, your membership or the services provided, please contact us at:The Culture Space
    Email: info@theculturespace.co.uk
    Phone: 0203 879 9093
    Address: 51 Lime Street, London, EC3M 7DQ

By purchasing and maintaining a membership with the Culture Space, you acknowledge that you have read, understood, and agree to be bound by these Membership Terms and Conditions.